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Frequently Asked Questions

Everything you need to know about your Paper Trail subscription. If you can not find what you are looking for, feel free to reach out.

Throughout the FAQ you will notice a theme – “Use the Contact Page”! When in doubt, use the Contact page to let us know of any issue, if you have a question that isn’t covered here, comment, suggestion, criticism, or if you just want a new book suggestion. We are real people behind the site and value our customers. We love connecting with you.

Quick Info

Orders & Shipping

They will be packaged with care in eco friendly packaging (see ecoenclose.com). For book only orders, we will ship using USPS Media Mail. For books with bookish items, bookish items, or subscription boxes we will ship using USPS Ground Advantage. From time to time, we might use other carriers, but the shipping times should remain the same.

Bookish Items & Inventory

Subscription Boxes

Pop-Up Book Shops & Events

Returns, Exchanges, & Accounts

Still have questions

Get in Touch

General Inquiries

For questions regarding your order, subscription changes, or just to say hello, drop us a line at:

questions@onthepapertrail.com

Collaborations & Authors

Are you a creator or an author with a book that belongs on the Paper Trail? We are always looking for new stories and treasures to share.

collaborate@onthepapertrail.com

Our Response Time

We aim to respond to all inquiries within 24–48 hours, Monday through Friday. If you message us over the weekend, we will get back to you as soon as we are back at our desks on Monday morning.

Frequently Asked Questions

Orders & Shipping

How will my items be shipped?

How long will it take for my order to ship?

Do you ship internationally, and what are the rates?

Can I track my order once it has been shipped?

What should I do if my book or bookish items arrive damaged?

Can I change or cancel my order after it has been placed?

Do you offer free shipping thresholds?

Bookish Items & Inventory

An item I want is out of stock—will it be restocked?

Do you carry indie or self-published authors, or only traditional publishers?

Can I request or special-order a specific book that isn't on your website?

What kind of "bookish items" do you sell?

Are your candles, sleeve protectors, or other merch handmade?

Subscription Boxes

When do the subscription boxes ship? When will I be billed?

Can I skip a month or pause my subscription without losing my spot?

What is the cutoff date to order the current month's box?

Do you reveal the book title before the subscription box ships?

How do I cancel my subscription?

Pop-Up Book Shops & Events

Where can I find your next pop-up shop location and schedule?

Will the same inventory online be available at your pop-up events?

Do you accept cash, cards, and contactless payments at pop-ups?

Can I buy something online and pick it up at one of your pop-up events?

Do you host author signings or book clubs at your pop-ups?

Can I book your pop-up shop for a private event, school, or corporate function?

Returns, Exchanges, & Accounts

What is your return policy for books and subscription boxes?

Can I return an item purchased at a pop-up shop through the mail?

Do you offer digital or physical gift cards?

How do I update my shipping address or payment method for my subscription?

Do you have a rewards or loyalty program for frequent shoppers?

What should I do if my subscription box is missing an item?

Get in Touch

General Inquiries

Collaborations & Authors

Our Response Time